What are Donr's fees?

Fees payable on usage of Donr's various fundraising and communication solutions differ depending on which solution is being used.

Table of Contents

General fees

Text Giving fees

Text Raffles fees

Payment processing fee

Why does Donr need to charge these fees?

Does Donr charge VAT on its fees?

General fees

Donr does not charge general fees such as:

• Sign-up fees
• Monthly running fees
• Extra campaign fees

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Text Giving fees

Donr's processing fee for a donation made via our Text Giving fundraising solution is 5% plus VAT. This breaks down as follows:

Occasionally, a donation via Text Giving may fail (more information on why this may happen is available here). When this happens, the affected supporter will be offered the opportunity to make a donation by card instead. This incurs an extra card payment processing fee of 1.5%+£0.20 plus VAT (charged by Stripe, Donr's third party card payment processing partner). This breaks down as follows:

For one-off donations, the supporter will be charged the donation amount plus one standard network rate message (typically between £0.10 and £0.15). For monthly donations, the supporter will be charged the donation amount plus two standard network rate messages, during initial set-up, then the donation amount for every month thereafter, until the monthly donation instruction is cancelled.

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Text Raffles fees

There is no charge made to the charity for a supporter entering a raffle via text. However, if the supporter chooses to make an optional donation to the charity via our Text Raffles solution, during the entry process, a charge of 5% plus VAT on the donation amount applies. This breaks down as follows:

The supporter will be charged one standard network rate message (typically between £0.10 and £0.15) each time they send a text message to one of Donr's shortcodes. If they choose to make an optional donation during the entry process, they will also be charged their chosen donation amount.

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Payment processing fee

For any Text Giving or Text Raffles payout, we will charge a payment processing fee of £5 or 50% of the gross payout amount - whichever is lower. This fee will be debited from your payout automatically.

The payment processing fee will be charged a maximum of one time per month and will only be charged in months when your charity receives a payout. Therefore, in periods when your charity is not actively using the platform, no fee will be charged.

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Why does Donr need to charge these fees?

Donr is a for-profit, tech-for-good organisation. As we are not a charity, we cannot receive donations and so we need to charge these fees to cover overheads related to providing these fundraising and communication solutions, such as staffing, technology and other bills. We believe our fees are clear, reasonable and competitive with other providers of similar services.

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Does Donr charge VAT on its fees?

For any payouts received from March 2025 onwards, VAT is charged at 20% for all of Donr’s fees. You will see this added to the invoices you can download from the Payouts section of the Dashboard. Charities that are VAT-registered can claim this back from HMRC.

For payouts before March 2025, VAT is charged at 0% which effectively means that no VAT was charged. However, due to changes in the services that Donr offers charities, we are now obliged to charge VAT on all of our fees moving forwards.

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