Brad French
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Recent activity by Brad French
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Which bank details do we need to provide and where should they go?
Donr pays out all funds raised via our service via monthly BACS transfer. To do this, we will need certain bank details from your organisation: Sort code Account number Account title/name* Name o...
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How will my donation be used?
Whether you’re donating via your mobile phone, entering a text message-based raffle or making a donation using your credit/debit card or digital wallet service, you’ll be donating to a chari...
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How will pay-outs from Donr appear on my organisation's bank statement?
Pay-outs from Donr are made each month and will carry the reference ‘Donr.com’ or similar, depending on the formatting conventions of your individual organisation’s bank’s statements.
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How can I see our supporters' full mobile phone numbers/Gift Aid data?
As standard, we partially redact supporters' mobile phone numbers and Gift Aid declaration data, until you choose to view them in full. If you are an Org Admin-level Donr user, you have the abilit...
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Can I set up monthly donations to a charity via Donr?
Monthly donations to your favourite charity are a great way to ensure they receive your continued support. If you’re donating via a Donr product, you may well have the opportunity to set up a regu...
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Can I complain about my experience with Donr?
We’re sorry and disappointed you’ve had such issues with us that you’d like to make an official complaint. If you’d like to complain about any aspect of your Donr experience then please do get in ...
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How do I cancel or amend my regular donation?
We understand that situations can change and you may wish to cancel a monthly donation you made via one of our services. To cancel a monthly donation set up via text message, please text STOP to 7...
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Can I cancel or amend my Gift Aid declaration?
No – unfortunately, while Donr processes Gift Aid declaration data on behalf of its charity partners, we do not have the right to alter it. Please contact the charity you donated to, and mak...
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Why has 'Donr' appeared on my mobile/credit card/debit card bill?
Donr provides digital fundraising services to thousands of UK charities. If ‘Donr.com’ or similar has appeared on one of your bills, it is likely that you made a donation to one of our charity par...
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Does Donr collect Gift Aid funds from HMRC on our behalf?
While Donr does not collect Gift Aid funds from HMRC on behalf of our charity partners, we can collect Gift Aid declarations from your supporters and make this available for you to view and downlo...
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