If you're not getting emails from Donr, such as your invitation or a password reset link, your email system may be blocking or filtering them. Try these steps:
- Check you typed your email address correctly.
- Check your spam or junk folder.
- Add hello@donr.com to your safe senders list. Our emails come from this address, with the name "Donr". Your IT team may need to do this for you.
- Request the email again. For a password reset, use Forgot your password? on dashboard.donr.com/login. For an invitation, ask an admin to use Resend Invitation in Organisation > Team.
Still nothing? Email hello@donr.com from the address on your account, or call 0333 4444 777.