Sign in at dashboard.donr.com/login, with the email address your account was set up with. If that doesn't work, try the steps below.
Reset your password
- Go to dashboard.donr.com/login and select Forgot your password?
- Enter your email address and select Email me a link.
- Open the email from hello@donr.com and follow the link to choose a new password.
Your new password needs at least 8 characters, with upper and lower case letters, a number and a symbol.
If the email doesn't arrive, see Why aren't emails from Donr reaching me?
New to the dashboard?
If someone at your charity has added you, use the link in your "Join … on Donr" invitation email to set your password first. If you can't find it, ask an admin to resend it from Organisation > Team, using ••• > Resend Invitation.
Problems with your 2-step verification code
- Use the latest code in your authenticator app. Codes change every few seconds, so enter it straight away.
- Check the date and time on your phone are set automatically. If the clock is wrong, app codes won't work.
- If you get codes by text message, select Text me a code instead to get a new one.
- If you don't have your phone, select Use a recovery code and enter one of the recovery codes you saved when you set up 2-step verification.
Lost your phone and your recovery codes? An admin at your charity can turn off 2-step verification for you in Organisation > Team, using ••• > Disable MFA. You can then sign in and set it up again. If there's no other admin, call us on 0333 4444 777. See How do I set up 2-step verification?
Browser problems
- Update your browser to the latest version.
- Clear your browser's cache and cookies.
- Try a different browser.
Still stuck? Email hello@donr.com from the address you sign in with, or call 0333 4444 777.