Account Administration

Why are the mobile numbers in my spreadsheet not formatted correctly?
The format of mobile numbers can be affected when downloaded as a .CSV file. Here's how to correct that i...
Why can't I log into the Donr Dashboard?
Why can’t I log into the Donr Dashboard? If you’re struggling to get logged into your Donr Dashboard, it may ...
How do we use the Team Management section of the Donr Dashboard?
Users can be added or edited within the Team Management section of the Donr Dashboard. Table of Contents Adding us...
How do I manage the Multi-Factor Authentication on my user profile?
Multi-Factor Authentication adds an extra layer of security to your user profile. Once you enable it, after you’ve ...
What does Donr's Text Giving/Text Raffles Gift Aid declaration page look like?
Donr’s Gift Aid declaration page is used when a supporter is being asked to make a Gift Aid declaration related to ...
Why aren't emails from Donr reaching me?
Why aren’t emails from Donr reaching me? If emails such as your account verification email or your password r...
How can I see our supporters' full mobile phone numbers/Gift Aid data?
As standard, we partially redact supporters' mobile phone numbers and Gift Aid declaration data, until you choose t...
What is an Activity and how do I use one?
An Activity is the title of a group of fundraising campaigns on Donr. Table of Contents What is an Activity? Create...

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