Brad French
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Recent activity by Brad French
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Why aren't emails from Donr reaching me?
Why aren’t emails from Donr reaching me? If emails such as your account verification email or your password reset email aren’t appearing in your inbox when you try to generate them from our ...
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Where do I find information on my organisation's pay-outs from Donr?
You can find information on how much we’ll pay out to your organisation, when we’ll pay it and which donations make up your pay-out on the Invoices screen: Donr Dashboard Menu to left side of scre...
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Which bank details do we need to provide and where should they go?
Donr pays out all funds raised via our service via monthly BACS transfer. To do this, we will need certain bank details from your organisation: Sort code Account number Account title/name* Name o...
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How will my donation be used?
Whether you’re donating via your mobile phone, entering a text message-based raffle or making a donation using your credit/debit card or digital wallet service, you’ll be donating to a chari...
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How will pay-outs from Donr appear on my organisation's bank statement?
Pay-outs from Donr are made each month and will carry the reference ‘Donr.com’ or similar, depending on the formatting conventions of your individual organisation’s bank’s statements.
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How can I see our supporters' full mobile phone numbers/Gift Aid data?
As standard, we partially redact supporters' mobile phone numbers and Gift Aid declaration data, until you choose to view them in full. If you are an Org Admin-level Donr user, you have the abilit...
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Can I set up monthly donations to a charity via Donr?
Monthly donations to your favourite charity are a great way to ensure they receive your continued support. If you’re donating via a Donr product, you may well have the opportunity to set up a regu...
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Can I complain about my experience with Donr?
We’re sorry and disappointed you’ve had such issues with us that you’d like to make an official complaint. If you’d like to complain about any aspect of your Donr experience then please do get in ...
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How do I cancel or amend my regular donation?
We understand that situations can change and you may wish to cancel a monthly donation you made via one of our services. To cancel a monthly donation set up via text message, please text STOP to 7...
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Can I cancel or amend my Gift Aid declaration?
No – unfortunately, while Donr processes Gift Aid declaration data on behalf of its charity partners, we do not have the right to alter it. Please contact the charity you donated to, and mak...
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