When you donate by text
We store your mobile number.
If you add Gift Aid
We also store your name and home address. The charity needs these to claim Gift Aid.
If you pay by card
If your donation can't be added to your phone bill, you may be offered the chance to pay by card through the Donr Safety Net. You enter your card details into a secure payment form run by our card payment provider, Stripe. Donr never sees or stores your card details.
Hearing from the charity
Some charities ask you to text one keyword to donate and hear from them again, and a different keyword to donate without hearing from them. If you use the "hear from us" keyword, the charity can use your mobile number to contact you.
How we keep your data safe
We store your data securely. Donr is certified under the UK government's Cyber Essentials scheme. You can read more on our trust page and in our Trust Centre, which we share with GiveCircle. Our supporter privacy policy explains what we collect and how we use it.
Need help? Use our supporter contact form or email help@donr.com.