For Supporters

At Donr, we take the security of our Charity Partners and their supporters seriously and actively seek to pre...

If you’re using your mobile phone to donate, Donr will store your mobile number. If you’re donating via credit/debi...

If you made a regular donation via our service using your credit/debit card and it subsequently expires, your...

What is Gift Aid? Gift Aid allows registered UK charities to claim an extra 25p for every £1 you give from th...

Yes, we can usually provide refunds of donations, as long as you request your refund in a timely manner. If y...

Donr is a UK-based fundraising platform that helps organisations registered with the Charity Commission in England ...

If you have not received a confirmation text for your Text Giving donation, either confirming that the donati...

Some mobile networks, such as O2 and Tesco Mobile, break down certain donation amounts into two smaller trans...

Whether you’re donating via your mobile phone, entering a text message-based raffle or making a donation usin...

Monthly donations to your favourite charity are a great way to ensure they receive your continued support. If you’r...

We’re sorry and disappointed you’ve had such issues with us that you’d like to make an official complaint. If you’d...

We understand that situations can change and you may wish to cancel a monthly donation you made via one of our serv...

No – unfortunately, while Donr processes Gift Aid declaration data on behalf of its charity partners, we do n...

Donr provides digital fundraising services to thousands of UK charities. If ‘Donr.com’ or similar has appeared on o...

If, during the payment process, you’ve received an alert that your donation could not be processed, it is lik...

When using Donr's digital fundraising solutions, our charity partners have the option to ask you – their supporters...