Brad French
Articles
Recent activity by Brad French
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How do we use the Team Management section of the Donr Dashboard?
Users can be added or edited within the Team Management section of the Donr Dashboard. Table of Contents Adding users to your organisation's Donr account Editing users on your organisation's Donr...
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How do I manage the Multi-Factor Authentication on my user profile?
Multi-Factor Authentication adds an extra layer of security to your user profile. Once you enable it, after you’ve entered your email address and password to log into the Donr Dashboard, you’ll re...
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Can I request a refund of my donation?
Yes, we can usually provide refunds of donations, as long as you request your refund in a timely manner. If you’d like to request a refund of a donation made via Donr, please email help@donr...
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Do Donr's Gift Aid processes comply with HMRC requirements?
Yes. Donr’s Gift Aid processes have been checked by appropriate bodies and are fully compliant with HMRC requirements. We make public all of the information required for our charity partners...
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What is Donr?
Donr is a UK-based fundraising platform that helps organisations registered with the Charity Commission in England and Wales, Scotland and Northern Ireland take digital donations from their suppor...
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Why haven't I received a confirmation text for my donation?
If you have not received a confirmation text for your Text Giving donation, either confirming that the donation has been successful or informing you that there has been a problem processing ...
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Why have I received two texts confirming one donation?
Some mobile networks, such as O2 and Tesco Mobile, break down certain donation amounts into two smaller transactions. For instance, if your Text Giving donation amount was £20, and you’d don...
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What does Donr's Text Giving/Text Raffles Gift Aid declaration page look like?
Donr’s Gift Aid declaration page is used when a supporter is being asked to make a Gift Aid declaration related to a donation they have made via Donr’s Text Giving solution and covers all points r...
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Why aren't emails from Donr reaching me?
Why aren’t emails from Donr reaching me? If emails such as your account verification email or your password reset email aren’t appearing in your inbox when you try to generate them from our ...
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Where do I find information on my organisation's pay-outs from Donr?
You can find information on how much we’ll pay out to your organisation, when we’ll pay it and which donations make up your pay-out on the Invoices screen: Donr Dashboard Menu to left side of scre...
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