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Brad French

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Articles

Recent activity by Brad French

  • Can I use Text Giving to collect payments?

    Text Giving should not be used to collect mandatory payments for goods/services/entry into competitions/entry into virtual events/entry into physical events. The reason for this is that tran...

    • 1 follower
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    • 0 votes

  • How do I edit a Text Giving campaign after it is created?

    After creating a Text Giving campaign, you may wish to edit details or customise the messages your supporters receive - here's how. Table of Contents Which details of my Text Giving c...

    • 1 follower
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  • How do I collect marketing consent with Text Giving?

    If you intend to send further communications to your supporters via text or phone call, after they’ve donated to your organisation via Donr’s Text Giving service, you’ll need their permissio...

    • 1 follower
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    • 0 votes

  • How do supporters cancel a regular donation via Text Giving?

    Supporters can cancel a regular donation set up via Text Giving simply by sending one final text message to Donr Whether your supporter has set up a regular donation to your organisat...

    • 1 follower
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  • Why are some donations to my Text Giving campaign for an amount other than its default donation amount?

    Even though you've set a default donation amount, supporters can still donate any whole pound amount between £1 and £20 by specifying their donation amount when they text. For instance, if y...

    • 1 follower
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  • Why are some of our donation attempts failing?

    Unfortunately, no text-to-donate service is 100% fool-proof due to the fact that users can set up limits or blocks with their mobile networks that either limits how much they can add to their mob...

    • Updated
    • 1 follower
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  • What makes a good Text Giving keyword?

    A good Text Giving keyword is short, easy to spell, hard to mishear and hard for mobile phones to autocorrect. You should avoid pushing two or more words together to create one keyword. For ...

    • 1 follower
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    • 1 vote

  • Does our charity get its own unique shortcode?

    No, shortcodes are shared by all of Donr's charity partners. What is unique to your charity is the combination of keyword and shortcode, creating a unique Text Giving campaign. For example: ...

    • 1 follower
    • 0 comments
    • 0 votes

  • Why can't I click any of the shortcodes in the drop-down menu?

    If you have typed your keyword into the keyword field, during the campaign creation process, and all of the shortcodes in the drop-down menu are greyed out, this means that the keyword you're tryin...

    • Updated
    • 1 follower
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  • Can I generate a QR Code for our Text Giving campaign?

    QR Codes are available for Donr Text Giving campaigns, and can be downloaded from the Dashboard. These help your supporters to avoid errors when making a donation via text message. Co...

    • 1 follower
    • 0 comments
    • 0 votes