Go to Fundraise > Text giving and select Manage next to the campaign. The campaign has four tabs: Configure, Customise, Duration and QRCode Generator.
What you can change
- Configure: the campaign name, whether we send the Gift Aid message, the default donation amount (until the first donation) and the monthly donation ask. Select Save when you're done.
- Customise: the wording of the messages supporters receive.
- Duration: the campaign's dates and target. You can also end the campaign here with End Campaign Now.
- QRCode Generator: make a QR code. See how to make a QR code.
What you can't change
You can't change the keyword, the shortcode or the campaign type. To use a different one, set up a new campaign.
Edit your messages
On the Customise tab, choose the message you want to change, edit it and save. Our team approves every change before it goes live.
The messages you can edit depend on the campaign type:
- One-off campaigns: the Thank You message, the Gift Aid message and the Follow up monthly donation request.
- Monthly campaigns: the Confirmation, Welcome, Receipt and Gift Aid messages.
Some messages must include certain information for regulatory reasons. The edit screen shows what each one needs.
Why the default amount locks
You can change the default donation amount until the campaign takes its first donation. After that it's locked. Posters and posts with the old amount may still be out there. If the default changed from £5 to £10, a supporter could text expecting to give £5 and be charged £10.
To promote a different amount, ask supporters to add a number after the keyword. For example, KEYWORD 5 gives £5. See what a default donation amount is.
Need help? Email hello@donr.com or call 0333 4444 777.