Text Giving

How do I set up a Text Giving campaign?

This article will guide you through setting up a Text Giving campaign step-by-step. Table of Contents Step 1: Act...

What makes a good Text Giving keyword?

A good Text Giving keyword is short, easy to spell, hard to mishear and hard for mobile phones to autocorrect...

What is a 'default donation amount'?

A default donation amount is the amount that the supporter will donate via text, if they do not specify a num...

Can I delete a Text Giving campaign?

Text Giving campaigns can only be deleted by Donr Admin staff, as long as certain criteria are met. If...

What reporting is available with Text Giving?

Donr provides transactional reports and information on regular donations for its charity partners’ Text Giving camp...

What are some common errors that supporters make during donation?

As long as supporters spell your organisation's keyword correctly and send it to the correct shortcode, t...

Are there any limitations to donations via Text Giving?

Text Giving donations may be subject to limits imposed by Donr or those imposed by the network or the supporter the...

What does 'Ask for Regular Donations' mean?

The ‘ask for regular donations’ feature is available on ‘Donation & marketing consent’ and ‘One-off Donation’ Text ...

Can I use Text Giving to collect payments?

Text Giving should not be used to collect mandatory payments for goods/services/entry into competitions/entry...

How do I edit a Text Giving campaign after it is created?

After creating a Text Giving campaign, you may wish to edit details or customise the messages your suppor...

How do I collect marketing consent with Text Giving?

If you intend to send further communications to your supporters via text or phone call, after they’ve donated...

How do supporters cancel a regular donation via Text Giving?

Supporters can cancel a regular donation set up via Text Giving simply by sending one final text message ...

Why are some donations to my Text Giving campaign for an amount other than its default donation amount?

Even though you've set a default donation amount, supporters can still donate any whole pound amount between ...

Why are some of our donation attempts failing?

Unfortunately, no text-to-donate service is 100% fool-proof due to the fact that users can set up limits or blocks...

Does our charity get its own unique shortcode?

No, shortcodes are shared by all of Donr's charity partners. What is unique to your charity is the combinatio...

Why can't I click any of the shortcodes in the drop-down menu?

If you have typed your keyword into the keyword field, during the campaign creation process, and all of the s...

Can I generate a QR Code for our Text Giving campaign?

QR Codes are available for Donr Text Giving campaigns, and can be downloaded from the Dashboard. These he...