Text Giving
- How do I set up a text giving campaign?
- What makes a good text giving keyword?
- What is a default donation amount?
- Can I delete or end a text giving campaign?
- What reporting is available with text giving?
- What are some common errors supporters make when donating?
Text Raffles
- How do I create and run a text raffle?
- How do I edit a text raffle after it's created?
- Can we contact people who enter our text raffle?
- Can we use text raffles alongside paper raffle tickets?
- How do I choose the winner of our text raffle?
- Why do text raffles need a free entry option?
About Donr
Account Administration
- Why are the mobile numbers in my spreadsheet not formatted correctly?
- Why can't I sign in to the Donr dashboard?
- How do I add and manage users on our account?
- How do I set up 2-step verification?
- What does the Gift Aid declaration page look like?
- Why aren't emails from Donr reaching me?
Finance & Fees
- When are donations paid out to us?
- Do Donr's Gift Aid declarations meet HMRC requirements?
- Where can I see our payouts?
- Which bank details do we need to provide?
- How will payouts from Donr appear on our bank statement?
- Does Donr claim Gift Aid from HMRC for us?
For Supporters
- How does Donr protect me from fraud?
- What data does Donr collect from me?
- What happens to my regular donation if my credit or debit card expires?
- What is Gift Aid?
- Can I request a refund of my donation?
- What is Donr?